Special Reports

2019 CX Benchmarking Report


7 key insights into the CX landscape

1. CX transformation

2. Connected CX journeys

3. Digitalisation

4. Robotics and AI

5. Customer analytics

6. Technology enablement 1

7. Employee experience and workforce optimisation

Technology trends in 2019

Annually, Dimension Data take the work they do throughout the year Рcollaborating with IT and managed services experts and partnering with technology leaders Рand forecast the technology trends that they expect to have the most influence on the enterprise in the coming months. This e-book provides a summary of the seven trends we believe businesses should be focusing on most in 2019.